Privacy Policy
Last updated: 09 June 2026
Prices include VAT where applicable. Prices and information may change without notice.
Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you use this website, create an account, place an order, request a quote, contact us, or otherwise interact with our business.
By using this website, you consent to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you should not use this website or submit personal information to us.
1. Scope of this policy
This Privacy Policy applies to personal information collected through this website and through related communications with us, including account registration, quote requests, order placement, payment-related communication, customer support and collection arrangements.
This Privacy Policy should be read together with our Terms of Use, Terms of Sale, Returns & Refunds Policy, and Collection Policy.
2. Information we collect
We may collect the following categories of information:
- full name
- email address
- phone number
- account login details
- billing and order information
- order history and transaction references
- proof of payment or payment-related confirmation details
- communications sent to us through forms, email, or support requests
- technical information such as IP address, browser type, device information and usage patterns
- cookie and session information used for cart and site functionality
We do not store full bank card numbers or full card security details on our own servers. Card payments are processed by an established third-party payment gateway.
3. Information you provide directly
We collect information directly from you when you:
- create an account
- add products to cart
- place an order
- select EFT or card as your payment method
- contact us for support, stock confirmation, collection, returns, or warranty assistance
- subscribe to updates or promotional communications, where offered
4. Information collected automatically
Like most websites, we may automatically collect certain technical and usage information when you browse or use the website. This may include your IP address, approximate location data derived from technical information, browser type, operating system, pages visited, time spent on pages, referring links, exit pages and similar diagnostic information.
We may use this information for security, fraud prevention, troubleshooting, site improvement, analytics and performance monitoring.
5. Cookies and session data
Our site may use cookies, session storage and similar technologies to:
- keep your cart active
- remember your preferences
- help you navigate the site more efficiently
- improve functionality and performance
- support login and session security
- measure traffic and site usage patterns
Cookies do not normally contain full sensitive payment details. You may disable cookies in your browser, but some parts of the website may not function properly if you do so.
6. How we use your information
We may use your personal information to:
- create and manage your account
- process and manage orders
- generate invoices and receipts
- confirm payments and send payment-related updates
- communicate regarding order status and collection readiness
- respond to support, warranty and returns enquiries
- verify identity where necessary
- detect and prevent fraud, abuse, or unauthorised activity
- improve the website, our products and our services
- comply with accounting, tax, legal and regulatory obligations
7. Legal basis and consent
By using the website and submitting your information, you consent to us processing your information for the purposes described in this Privacy Policy. In some cases, processing is also necessary for us to perform our obligations to you, such as processing your order, confirming payment, preparing your invoice and arranging collection.
If we need to use your information for a purpose not already covered by this Privacy Policy, we may request additional consent where appropriate.
8. Sharing of personal information
We do not sell your personal information. We may share information only where reasonably necessary, including with:
- payment gateway providers
- hosting, security and technical service providers
- email or messaging service providers
- accountants, auditors, legal advisers and regulators
- service providers assisting with fraud checks, support, or infrastructure
- authorities or law enforcement where disclosure is required by law or reasonably necessary to protect rights or safety
9. Third-party services and links
This website may make use of third-party services or contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party sites or services outside our control. You should review the relevant privacy policies of those third parties before using their services.
10. Payment processing
Card payments are processed by a secure third-party payment gateway. Payment-related information submitted through that gateway is subject to the gateway’s own terms, privacy practices and security controls. We may receive limited payment status data, references and confirmation information from the gateway in order to process and confirm your order.
11. Communications
We may send you service-related communications, including account verification, invoices, receipts, payment confirmations, payment reminders, order status updates, collection notifications, technical notices and security notices.
If we offer promotional or marketing communications, you may opt out of those where applicable. You may not be able to opt out of essential service-related communications that are necessary for your order or account.
12. Data retention
We retain personal information for as long as reasonably necessary for business, operational, fraud prevention, customer support, legal, tax and accounting purposes. We may also retain limited archival or backup information for a commercially reasonable period.
13. Data security
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include restricted access, authentication controls, secure hosting practices and payment gateway segregation.
However, no website, server, email transmission, or storage system can be guaranteed completely secure, and we do not warrant absolute security.
14. Your rights and correction of information
Subject to applicable law, you may ask us to:
- confirm what personal information we hold about you
- correct or update inaccurate information
- delete information where we are not legally required to retain it
- update account or contact details
We may take reasonable steps to verify your identity before acting on such a request.
15. Children
This website is not intended for unsupervised use by minors. We do not knowingly collect personal information from children in a manner not permitted by law. If you believe a minor has submitted information to us improperly, please contact us.
16. Changes to this policy
We may update this Privacy Policy from time to time by publishing the revised version on the website. Continued use of the website after changes are published will be treated as acceptance of the updated policy.
17. Contact us
Email: info@yourdomain.com
Business name: Coastline Tech
Address: Your business address here