Collection Policy
Last updated: 09 June 2026
This online store operates on a collection-only basis unless we expressly confirm another arrangement in writing. Please read this Collection Policy together with our Terms of Sale and Returns & Refunds Policy.
1. Collection only
Products purchased through this website are to be collected by the customer from our designated collection point. No delivery is included as part of the standard online checkout process.
2. When an order may be collected
Orders may only be collected once:
- payment has been fully confirmedand
- we have notified you that the order is ready for collection
Please do not arrive for collection before receiving confirmation. A payment receipt alone does not always mean the order is immediately ready for release.
3. Payment confirmation before release
We reserve the right to withhold release of goods until payment has fully cleared, been matched to the order, and passed any reasonable verification checks required for fraud prevention or payment confirmation.
This applies especially to EFT payments, proof-of-payment submissions and situations where a payment requires manual verification.
4. Collection requirements
When collecting an order, we may require one or more of the following:
- the order number
- proof of payment
- valid identification
- the customer’s name and contact details
- written or electronic authorisation where another person is collecting on the customer’s behalf
5. Collection by a third party
If someone else collects the order on your behalf, we may require reasonable proof that the collection is authorised. We may also request identification from the person collecting.
Once the order is handed over to the authorised person, the order will be treated as collected by the customer.
6. Inspection on collection
Where practical, customers should inspect the parcel and visible condition of the goods at the time of collection. Any obvious issue, shortage, or visible damage should be reported as soon as possible.
Collection without raising an obvious issue may be treated as confirmation that the goods were received in outwardly acceptable condition, subject to any hidden defect rights that may still apply.
7. Risk and responsibility
Risk in the goods passes to the customer, or to the customer’s authorised representative, once the goods are collected and released from our collection point.
8. Storage and delays in collection
Orders should be collected within a reasonable time after notification that they are ready. If an order is not collected within a reasonable period, we may attempt to contact you using the details provided.
If an order remains uncollected for an extended period, we reserve the right, where lawful and reasonable, to:
- cancel the order
- return goods to stock
- apply reasonable storage or handling charges
- process a refund or credit subject to our other policies
9. Collection hours and availability
Collection is subject to our stated collection times, public holidays, supplier lead times and operational availability. Collection times may change from time to time without notice where necessary.
10. Failure to provide correct details
It is the customer’s responsibility to ensure that the correct contact information, payment references, and collection details are provided. Delays resulting from missing or incorrect information may affect release timing.
11. Special-order and supplier-dependent items
Some goods may be sourced from suppliers after ordering or may require supplier lead time. Collection dates for such items are estimates only unless expressly confirmed in writing.
12. Proof of identity and fraud prevention
To protect customers and the business, we reserve the right to request reasonable identity and transaction verification before releasing goods. We may refuse release where we reasonably suspect fraud, unauthorised payment, or collection by an unauthorised person.
13. Order release and partial fulfilment
Where an order contains multiple items and some items are delayed, unavailable, or pending supplier confirmation, we reserve the right to communicate alternative collection arrangements, including partial collection where appropriate and agreed.
14. Collection disputes
If there is any dispute concerning payment, identity, authorisation, stock status, or order release, we reserve the right to hold the goods until the matter has been reasonably resolved.
15. Changes to this policy
We may update this Collection Policy from time to time by publishing the revised version on the website.
16. Contact
Email: accounts@coastlinetech.com
Collection address: Shop1B, Vogelsicht, Shearwater Street, Vogelstrand, Swakopmund
Collection hours: Monday - Friday, 08:00 - 17:00